Launching of e-Application for Collection on Behalf Form (Physical Redemption)

Dear Valued Members,

As part of our continuous efforts to improve the Redemption to Physical Gold process for Members, we are launching an electronic "Collection on Behalf" Form to assist with the Physical Redemption Process.

Currently, Redeeming Members who wish to assign another Member to collect Redeemed Physical Gold on their behalf have to give an authorization through telephone verification during the Collection Process. However, if our staff is unable to reach the Redeeming Member, the Gold Collection process may not be approved. We understand that it may not be feasible or possible for Members to be available to participate in the verification process whenever a collection is scheduled.

Therefore to improve the efficiency of this process, we are introducing an Electronic Authorization Form (E-Authorization Form) for Redeeming Members to confirm the validity of a “Collection on Behalf” request. Redeeming Members will now be able to log into their Members Area and assign another Pegasus Bullion Member to collect on his or her behalf.

How it works:

1. Redeem your chosen quantity of Gold as done previously

2. Under Home > Finance Management > Gold Redemption, click on ‘Collection on Behalf’ button

3. Enter the following information:

a. Redemption Serial Number (Refer to Gold Redemption list)

b. Authorized Collector’s Member ID

c. Choose a Preferred Collection Date

d. Relationship to Client

4. Click ‘Submit’

After submission, you will receive an email from our Redemption Team informing you of the availability of dates and times for your Gold Collection. Kindly note that the usual 30 day standard processing time for Gold Redemption's still apply. In lieu of this new feature, we would like to remind Members to keep their passwords safe and secure. We would also highly advise against Members sharing their account and transaction passwords with other users.

This online form will replace the hard-copy version that Authorized Collectors are required to complete on Collection Day. Authorized Collectors (AC) only need to bring the following on the assigned appointment days:

1. Signed photocopy of original Redeeming Member’s Identity Card

2. Signed photocopy of Authorized Collector’s Identity Card

We hope this new enhancement will allow Members greater flexibility in organizing Collection of Redeemed Physical Gold and keep the administrative process to a minimum for the benefit of both Redeeming Members and Authorized Collectors. The Pegasus Bullion team is committed to meeting your expectations and improving our systems for the benefit of all Members.

Thank you for your feedback and continued support.

Regards,

The Management
Pegasus Bullion